A wooden display table in a bookstore with colorful children's books on top and organized bookshelves underneath. In the background, part of a glass door and window are visible, letting in natural light.

OUR SERVICES:
WHAT WE DO

Text reading 'Receiving and Compliance' with symbols of a package and a hand.
Graphic with a heart and hand icon, and the words 'Service and Knowledge'
Training and Development logo in black text with a person sitting in a chair at a desk on the left.
Logo with the words 'VISUALS AND EXPERIENCES' and an eye icon with stars around it.
Logo with a puzzle piece symbol above the words 'CULTURE AND INCLUSION' in bold text.
Safety and protection logo with a shield and interconnected nodes.
A safety poster with a red life ring and navy blue ocean waves as background. The poster emphasizes the importance of safety, assurance, integrity, and leadership in the store, with relevant taglines and explanations for each concept.
A colorful infographic with wavy sections in shades of blue, black, and white, highlighting core values like CREW culture, class recognition, empowerment, wellbeing, and success.
A diagram with the title 'Ship and Receive' describing the receiving process, including steps for safe procedures, handling all items, and item pricing.
A vertical poster with text emphasizing values such as service, dedication, quality, understanding, and sustainability, each section in a different background color: white, light gray, black, and red.
A colorful guide with tips on merchandising, navigating, creating displays, highlighting venues, organizing stock, and preparing for sales.

Safety & Protection

  • Data Analysis:

    • RMS Retailers reviews reporting, identifies opportunities, and improves key performance indicators using RMS dashboards and performance trackers.

  • Retail Execution:

    • RMS coordinates operational best practices that increase efficiency and consistency on the sales floor using established retail standards.

  • Inventory Management:

    • RMS Retailers processes categorization, logging, and a cycle-count cadence to maintain healthy inventory and reduce variance. RMS does the data work so venue crews do not have to.

Culture & Inclusion

  • Crew Coordination:

    • RMS Retailers partners with Store Management on scheduling, training, development, and daily performance support using RMS best practices and tools.

  • Uniform Solutions:

    • RMS can procure consistent, high‑quality uniform apparel and accessories through trusted vendors and distributors for your venue crew.

  • Crew‑Focused Experiences:

    • RMS Retailers designs and supports venue crew-exclusive initiatives that build pride, recognition, and connection to reinforce venue crew culture.

Receiving & Compliance

  • Product Development:

    • RMS collaborates with the venue to develop venue‑specific products that embody the venue’s vision and reflect current trends.

  • Inventory Allocation:

    • RMS Retailers ensures all SKUs maintain appropriate on-hand levels. RMS places orders on behalf of the venue.

  • Purchasing:

    • RMS Retailers sources best-in-class products and costs using RMS vendor relationships and purchasing power. RMS identifies the best-fit vendors at competitive pricing.

  • Ancillary Growth:

    • RMS Retailers identifies ancillary revenue opportunities and develops solutions that extend sales throughout the venue.

Service & Knowledge

  • Financial Management:

    • RMS Retailers partners on budgeting and forecasting across profit-and-loss categories. RMS handles invoice submissions and communications.

  • Planning Management:

    • RMS builds inventory strategies by store and budget to optimize cost of goods sold and revenue.

  • Revenue Potential:

    • RMS Retailers identifies and executes opportunities such as retail packages for departments, offsite pop‑ups, and curated gift bundles to grow revenue.

Training & Development

A colorful infographic outlining key principles of training, including Transformation, Innovation, Development, and Excellence, with text describing each concept.

  • Service Training:

    • RMS Retailers builds training programs designed for mission-driven venues. These programs include selling, safety, and visual excellence.

  • Skill Enhancement:

    • RMS develops role‑based training materials that ensure all retail crew members are confident and capable in day‑to‑day operations.

  • Digital Training Library

    • The digital training library is delivered in partnership with a trusted content library provider, offering compliance‑ready, on‑demand courses that support onboarding, refresher training, and consistent standards across all retail crews.

Visuals & Experiences

  • RMS Creative:

    • RMS Retailers’ deep experience in the attraction industry ensures creative solutions that are authentic, intentional, and designed specifically for themed destination venues.

  • Marketing Support:

    • RMS supports venues with content and online store operations so guests understand how purchases support the venue whether they are on-site or at home.

  • Online Store:

    • RMS Retailers builds and maintains e-commerce operations, including product photos, descriptions, and back-end workflows.

  • Visual Merchandising:

    • RMS designs store layouts and floorplans that support guest flow and storytelling, using RMS visual standards and audit cadence.