At RMS Retailers, we believe experiential retail thrives when built on six core Areas of Responsibility: Safety & Protection, Culture & Inclusion, Receiving & Compliance, Service & Knowledge, Training & Development, andVisuals & Experiences. These pillars guide our partnership with each venue to create immersive, mission-aligned retail environments.
From creative development and visual merchandising to data analysis, financial planning, and crew training, RMS integrates seamlessly into your operation. We manage both in-store and online experiences, provide marketing and purchasing support, and uphold industry-leading standards in inventory control, retail execution, and guest service. Our approach ensures that every aspect of retail is aligned with your venue’s story and revenue goals.
Safety & Protection
Data Analysis
RMS works with your Store Management to drive results. Together, we analyze sales reporting to see opportunities to drive key performance indicators utilizing our Sales Tracker.
Retail Execution
Coordinate with your Store Manager on ways to efficiently run the store operations utilizing our expertise in retail management.
Inventory Management
RMS will support your Store Buyer on categorizing and logging inventory to ensure items can be held to accurate physical count numbers. We will provide cycle count needs to ensure a healthy inventory.
Culture & Inclusion
Crew Coordination
RMS works with your Store Manager on Crew Member performance, development, and training utilizing our SAIL Manual. Together, we work on scheduling to ensure hours are spent to business needs using our Payroll Tool.
Uniform Solutions
RMS will procure uniform apparel and accessories for your venue Crew Members across all venue departments utilizing our vendors and distributors.
Receiving & Compliance
Product Development
RMS works with your Store Buyer to create one-of-a-kind products that embody the vision of your venue. We bring the experience into the store and offer insight on current trends.
Inventory Allocation
RMS ensures all SKU’s have sufficient product levels to maximize reorder capabilities. We are hands-on utilizing your inventory control system to oversee product needs.
Purchasing
Together, with your Store Buyer, we will find the best products and costs. You will have access to our vendors and distributers to utilize the purchasing power of RMS.
Ancillary Growth
RMS works on securing ancillary revenue from services such as vending, souvenir, and convenience machines.
Service & Knowledge
Financial Management
With your Store Manager, RMS works on budgeting and forecasting goals throughout the year for all profit and loss statement categories.
Planning Management
RMS will work with your Store Buyer on inventory levels by store and inventory budgeting to ensure optimal Cost of Goods Sold and revenue.
Revenue Potential
RMS will work with Store Management on revenue opportunities, such as creating sellable retail packages for venue departments, offsite retail pop-ups, and unique store gift bundles.
Training & Development
Service Training
RMS delivers training on our guest service selling strategy, Three Funnel Selling. This strategy involves interactions with all guests to ensure they’re welcomed, assisted, and thanked for their support.
Skill Enhancement
RMS develops training materials to support all retail operations. This ensures all retail crew members are knowledgeable in the stores.
Visuals & Experiences
RMS Creative
RMS provides creative development for venue immersive spaces to integrate retail into the overall guest journey. This ensures that venues not only deliver memorable experiences but also drive revenue through thoughtfully curated retail product opportunities.
Marketing Support
RMS assists your Store Manager on marketing, social media posts, and manage online store operations. We want to ensure guests know how their purchase supports the venue both in store and at home.
Online Store
RMS will develop and maintain the online retail store. This includes product pictures, descriptions, and back-end operations. Fulfillment will be done at the store level.
Visual Merchandising
RMS will design unique layouts & floorplans to build the experience within the store. We work with your Store Manager to ensure visual merchandising standards are maintained utilizing our ANCHOR Manual.