At RMS Retailers, our Training & Development philosophy is anchored in the TIDE framework: Transformation, Innovation, Development, and Excellence.
We believe in Transformation by driving meaningful change that empowers the crew members to adapt and thrive in an ever-evolving retail environment. Through Innovation, we encourage fresh thinking, new ideas, and better ways to serve guests and support store operations. We champion Development by providing continuous learning opportunities that support both personal and professional growth, ensuring Crew Members are confident, capable, and career-focused. And we hold ourselves to a standard of Excellence, always striving to elevate performance, service, and the guest experience.
With our Training & Development services, we manage Service Training and Skill Enhancement to ensure every Crew Member is equipped to deliver exceptional retail experiences.
Our Service Training utilizes our Three Funnel Selling strategy, we train teams to engage every guest with purpose—welcoming them, guiding them through their shopping journey, and expressing appreciation for their support. This approach builds connection and drives results. In Skill Enhancement, we provide tailored training materials that cover all aspects of retail operations, ensuring Crew Members are confident, knowledgeable, and prepared to succeed.
RMS is committed to building strong crews through consistent training, clear expectations, and a focus on growth.